Refund policy

Return and Refund Policy

Our return policy lasts 15 calendar days from the date you receive your order.

To be eligible for a return, the item must be in the same condition in which it was received: unused, unworn, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

To start a return, please contact us at butterstepsofficial@gmail.com. Once your return request is approved, we will provide instructions on how and where to send your package to the following address:

[P. O.Box in Azuqueca de Henares]

Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or an incorrect item was received.

Damages and incorrect items

Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong item, contact us immediately at butterstepsofficial@gmail.com so we can evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-returnable items

Certain types of items cannot be returned, including:

  • Custom or personalized products

  • Personal care goods that have been opened for hygiene reasons

  • Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please contact us before making your purchase.

Items that show signs of use, wear, or damage caused by the customer may not be eligible for a refund.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at butterstepsofficial@gmail.com.

Consumer rights

This return policy applies worldwide. However, if local consumer protection laws in your country provide additional rights or longer return periods, those rights will apply in accordance with the applicable regulations.